EnergyHubHiring

Senior Client Success Manager

  • Remote, United States
  • Lead
  • Posted 2 days ago
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In one line

Senior client success role owning complex utility accounts end to end, leading program launches and account growth. Remote-friendly, senior client-facing.

About the role

Utilities face grid strain while adding renewables, and this team runs programs that engage their customers through connected devices. The job is to keep those programs healthy and growing across a portfolio of accounts.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer Success, Account Management, SaaS, Demand Management, Distributed Energy Resources
Posted
2 Nov 2026
Last checked
2 Nov 2026

What you will do

  • Own a portfolio of complex programs that involve device partners, clients and internal teams
  • Build ties at several levels of client organisations, including executives
  • Guide clients through program design decisions using their goals and regulatory context
  • Work with Sales on renewal and expansion plans, spotting risks and openings early
  • Handle escalations and hard client situations with composure
  • Present program performance and run executive business reviews

What they look for

  • Five to seven or more years in customer success, account management or technology services
  • Track record owning and growing strategic or enterprise accounts, including renewals
  • SaaS or enterprise software background preferred
  • Confident presenting data-driven insights up to executive level

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Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Senior Client Success Manager as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: five to seven or more years in customer success, account management or technology services; track record owning and growing strategic or enterprise accounts, including renewals; saaS or enterprise software background preferred. Skills it names include Customer Success, Account Management, SaaS, Demand Management.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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