FluxxHiring

Senior Customer Success Manager

  • Remote, United States
  • Full-time
  • Lead
  • Posted 3 weeks ago
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In one line

Own mid-market and enterprise accounts for a grantmaking platform, plus some shared coverage of smaller customers; full-time remote in the US.

About the role

Foundations and agencies need funding to reach the people who use it, and the team helps them get there through the platform. Success means measurable customer outcomes, strong retention and room to grow accounts.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
Planhat, Data analytics, Survey insights
Posted
6 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Own a varied book of mid-market and enterprise accounts, including complex high-value customers
  • Share round-robin cover for the wider base: inquiries, renewals, go-lives, webinars and reference requests
  • Build success plans tied to customer goals, risk signals and growth opportunities
  • Take over new customers at go-live and work with implementation on the handoff
  • Lead renewals, including pricing talks and multi-year contracts, and find upsell and cross-sell chances with sales

What they look for

  • Able to talk with executive and operational stakeholders and build several relationships per account
  • Comfortable with customer data in a CRM, analytics and survey insights
  • Able to run internal projects that improve customer success processes and systems
  • Based in the United States

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Senior Customer Success Manager as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: able to talk with executive and operational stakeholders and build several relationships per account; comfortable with customer data in a CRM, analytics and survey insights; able to run internal projects that improve customer success processes and systems. Skills it names include Planhat, Data analytics, Survey insights.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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