Senior Manager, Solutions Engineer (FSI)

About the role

Building and scaling a pre-sales function for a high-volume FSI segment is the core of the job, with repeatable methods, hiring and coaching as the team grows. The role sits between sales, product and services so that deals close well and handoffs to implementation stay clean.

At a glance

What you will do

• Report to the senior director of solutions engineering for the Americas
• Coach and mentor solution engineers, building a culture of learning and accountability
• Build repeatable pre-sales methods for a high-volume FSI segment
• Recruit, hire and onboard solution engineers who pair technical depth with strong communication
• Work with sales leaders, account executives and customer success on pipeline strategy and account coverage
• Bring commercial customer feedback to product and engineering, and push for roadmap priorities

What they look for

• 7+ years in solution engineering or pre-sales, including 3 to 5+ years managing people
• Deep domain knowledge in financial services and insurance, with complex enterprise deals and procurement cycles
• Experience with regulatory standards such as PCI-DSS, SOC 2, FINRA and HIPAA
• Hands-on work with AI-powered SaaS, ideally in customer experience or contact center
• Strong technical acumen and the ability to explain complex ideas to non-technical audiences
• A consulting mindset: good questions, deep listening, customer outcomes first

Nice to have

• Experience in contact center, CCaaS or CX technology

Benefits

• OTE range of $220,000 to $330,000, with possible equity and bonus or commission
• Medical, dental, vision, life and disability insurance, plus an employee assistance program
• Uncapped paid time off for exempt employees