EnsonoHiring

Senior Service Delivery Manager

  • Remote, United States
  • Full-time
  • Lead
  • Posted 7 days ago
Apply with Keywordise AI

or apply from Claude / ChatGPT / Muse

In one line

Senior service delivery role owning complex multi-service client accounts at a managed service provider, covering governance, escalations and account finances.

About the role

Clients depend on contracted services meeting their commitments, and this role is the operational point of contact when they do not. The work spans governance forums, incident reviews and improvement plans.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Employment
Full-time
Skills
ITIL, Service governance, Risk management, Budget tracking
Posted
22 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Own end-to-end delivery for complex accounts, meeting SLAs, SLOs, KPIs and contract terms
  • Lead operational reviews, monthly and quarterly business reviews, and executive briefings
  • Track budgets, forecasts, billing and consumption, and flag growth opportunities
  • Mentor other service delivery managers and share practices across the team

What they look for

  • Knowledge of ITIL service management principles
  • Ability to lead governance forums and escalations and talk to director-level stakeholders

Nice to have

  • ITIL certification

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job omkvsmfs5m
How to connect

Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: knowledge of ITIL service management principles; ability to lead governance forums and escalations and talk to director-level stakeholders. Skills it names include ITIL, Service governance, Risk management, Budget tracking.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

More remote management jobs

All remote management jobs
EnsonoRemote, United States
Apply with Keywordise AI