U S BankHiring

Software Technical Support Tier 2, Escalation Support

  • Remote, United States
  • Mid-level
  • Posted 7 days ago
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In one line

Second-line technical support for merchants on payment software and terminals, mostly by phone, taking the harder cases that Tier 1 cannot solve.

About the role

Handling escalated merchant problems on payment platforms, including a gateway the team is still learning, while turning messy technical situations into clear steps for the customer.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
Converge, Payment gateway, POS systems, Merchant terminals, Troubleshooting
Posted
28 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Troubleshoot merchant technical issues as the Tier 2 escalation point
  • Advise Tier 1 and other internal support teams on complex cases
  • Diagnose problems with payment software, POS systems and merchant terminals
  • Help merchants by phone, email and chat, including escalated conversations
  • Build knowledge of the payment gateway as its use grows

What they look for

  • Technical support or advanced troubleshooting experience
  • Experience supporting technology directly with customers
  • POS system or payment terminal troubleshooting
  • Merchant services or payment processing background
  • Payment gateway experience, including work with the Converge platform
  • A mix of technical skill and strong customer service in support settings

How Keywordise applies for you

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  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job ecfofrob27
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Software Technical Support Tier 2, Escalation Support as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: technical support or advanced troubleshooting experience; experience supporting technology directly with customers; POS system or payment terminal troubleshooting. Skills it names include Converge, Payment gateway, POS systems, Merchant terminals.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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