SupportYourAppHiring

Technical Support Consultant (English C1)

  • Remote, Costa Rica
  • Contract
  • Mid-level
  • Posted 3 days ago
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In one line

Answer technical questions by email and chat for a hardware and app product, on a four month contract that could extend. Fully remote.

About the role

Customers get stuck on bulbs, apps, connectivity and setup, and the job is to work out which one is failing and walk them through the fix.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Costa Rica
Seniority
Mid-level
Employment
Contract
Skills
Technical support, Troubleshooting, English
Posted
26 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Handle technical support by email and chat, keeping replies professional and quick
  • Diagnose product problems and guide customers through the fix step by step
  • Work out whether the fault is the bulb, the app, the connection, the setup or the user's configuration
  • Ask the right questions, follow the troubleshooting steps, and use judgment when no procedure covers the case
  • Log each interaction and its troubleshooting steps, and escalate complex issues when needed

What they look for

  • English at C1 or above, spoken and written
  • At least one year in a technical customer support role
  • A practical, analytical approach to troubleshooting and problem solving
  • A personal computer with at least 8GB of RAM and internet of 50 Mbps down and 40 Mbps up

Nice to have

  • Experience with video support

Benefits

  • Flexible schedule and fully remote work
  • Pay in USD, with no time tracking

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job hbxjolimg5
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in Costa Rica.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: english at C1 or above, spoken and written; at least one year in a technical customer support role; a practical, analytical approach to troubleshooting and problem solving. Skills it names include Technical support, Troubleshooting, English.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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