Technical Support Specialist

About the role

Resolve customer inquiries and troubleshoot product issues, ensuring a positive experience through clear communication and teamwork with other departments.

What you will do

• Respond to customer inquiries and resolve product issues promptly
• Troubleshoot technical problems and deliver high-quality solutions
• Communicate technical information clearly to stakeholders
• Collaborate with cross-functional teams to maintain customer satisfaction

What they look for

• Basic to intermediate scripting skills, for example SQL, JavaScript, or Domino
• Excellent verbal and written communication
• Strong problem solving with a creative, solution-oriented approach
• Adaptability to shifting priorities and changing business needs
• Customer focus delivering value and a strong user experience
• Up to two years of experience in customer support or a junior technical role