Case Manager Assistant

About the role

You will support a US personal injury law firm by gathering records and helping case managers move pre-litigation files forward. The role combines records work with daily administrative support.

What you will do

• Request and collect medical records, bills, police reports, photos and insurance documents
• Follow up with hospitals, providers, imaging centers, employers and agencies on open requests
• Upload and label case documents accurately in the case management system
• Keep client, treatment, provider and insurance details current
• Spot documentation gaps and follow through until records and bills are complete
• Explain to clients what is needed regarding treatment, appointments and authorizations

What they look for

• Experience at a US personal injury law firm, including retrieving medical records and bills
• Understanding of treatment tracking, records collection and demand preparation
• Strong written and spoken English for contact with clients, providers and insurers
• Excellent organization and follow-through across many cases and deadlines
• Proficiency in Microsoft Word, Excel and Outlook plus a legal case management platform
• Full-time availability during Pacific Time business hours with reliable internet and equipment

Nice to have

• Direct experience with Litify
• Experience requesting HIPAA authorizations and tracking treatment updates
• Experience coordinating with several medical providers

Pay

USD 1,300 to 1,400 per month