Client Experience Manager, Pharmacy Benefits Management

About the role

Serve as the main point of contact for pharmacy benefit management clients and their members, handling plan changes, claims issues and day to day service needs. The role combines client support with member support and requires some travel.

What you will do

• Handle plan changes, ID card requests and group terminations
• Produce scheduled and ad hoc reports and complete assigned invoices
• Take inbound phone calls and join external client meetings
• Support members with overrides, prior authorizations and access issues
• Resolve claims problems and process manual eligibility additions and removals
• Stay present and involved throughout the implementation process

What they look for

• Five or more years in a pharmacy, pharmacy benefit management or insurance setting
• Willingness to travel up to a quarter of the time within the continental United States
• High school diploma or GED

Nice to have

• Certified Pharmacy Technician credential
• Basic problem solving and decision making ability
• Prior Salesforce experience
• Bachelor's degree

Benefits

• Medical, dental and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other support resources

Pay

USD 46,988 to 122,400 per year