Clinical Navigator, Remote Patient Support (License Required)

About the role

The navigator works a caseload inside patient-support programs, giving approved education and coordinating with the treating care team. Good work means timely escalation, clean documentation and steady follow-up.

At a glance

What you will do

• Run scheduled outreach to patients and caregivers at set points in their treatment.
• Give approved education on the prescribed therapy, how it is given, adherence and support resources.
• Spot barriers patients report to starting or staying on treatment, then plan practical steps within program scope.
• Escalate urgent clinical, safety, access or psychosocial concerns under program protocols.
• Report adverse events, product complaints, medication errors and missed or delayed treatment within set timelines.
• Document outreach, education, concerns, outcomes and escalations accurately.

What they look for

• Strong listening, motivational interviewing and relationship-building skills.
• Solid documentation, organization, prioritization and follow-up habits.
• Critical thinking and independent judgment within standardized protocols.
• Comfort working alone in a remote setting with several active cases.
• Telehealth or remote patient support experience is preferred.

Nice to have

• Oncology or infusion background is a plus.