Zayo Group LLCHiring

Customer Account Manager, Federal

  • Remote, United States
  • Lead
  • Posted 3 days ago
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In one line

Own the post-sale relationship and renewals for big U.S. federal accounts at a network and connectivity company.

About the role

The job sits with public sector federal customers after they have signed, where the work is keeping revenue, handling renewals and growing the account. Federal procurement rules and funding cycles shape most decisions.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
RFP, RFQ, Federal contract vehicles, Cooperative purchasing, Churn management, Renewal pricing
Posted
26 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Build working and executive relationships with federal customers and their account teams
  • Write multi-year account, renewal and network plans based on funding and procurement timing
  • Protect revenue, manage churn risk and run renewals and expansion for assigned accounts
  • Lead large multi-service renewals, RFP and RFQ responses, and executive reviews
  • Match customer strategies to agency missions, budgets and acquisition plans
  • Find growth chances with Sales by tracking infrastructure needs and upcoming procurements

What they look for

  • Strong knowledge of the U.S. federal public sector market
  • Experience with RFP and RFQ processes and federal contract vehicles
  • A record of handling complex renewals and revenue retention
  • Ability to work across many internal teams on one account
  • Commercial judgment on pricing, contract terms and margin

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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: strong knowledge of the U.S. federal public sector market; experience with RFP and RFQ processes and federal contract vehicles; a record of handling complex renewals and revenue retention. Skills it names include RFP, RFQ, Federal contract vehicles, Cooperative purchasing.

How do I apply with Keywordise AI?

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