Zayo Group LLCHiring

Customer Account Manager, SLED

  • Remote, United States
  • Lead
  • Posted 3 days ago
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In one line

Account manager for state, local and education customers, owning renewals, retention and growth after the network is in place.

About the role

The role covers large public-sector accounts with complex procurement, from E-rate funding cycles to state contracts. Success means protecting recurring revenue while keeping customers on board.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
E-rate, RFP, RFQ, Churn management
Posted
26 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Build multi-year account, renewal and network plans around funding cycles and procurement timelines
  • Own renewals, churn risk and expansion strategy for assigned accounts
  • Lead complex multi-service renewals, RFP responses and executive business reviews
  • Work with Sales on growth by tracking infrastructure needs, funding and upcoming procurements

What they look for

  • Strong knowledge of the SLED market and its procurement landscape
  • Experience with E-rate funding cycles, RFP and RFQ processes and state contract vehicles
  • Commercial judgment on pricing, contract terms and revenue treatment

Nice to have

  • Familiarity with cooperative purchasing programs and education consortiums

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Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Customer Account Manager, SLED as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: strong knowledge of the SLED market and its procurement landscape; experience with E-rate funding cycles, RFP and RFQ processes and state contract vehicles; commercial judgment on pricing, contract terms and revenue treatment. Skills it names include E-rate, RFP, RFQ, Churn management.

How do I apply with Keywordise AI?

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