Zayo Group LLCHiring

Customer Account Manager, SLED

  • Remote, United States
  • Lead
  • Posted 9 days ago
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In one line

Renewals and account growth role for public sector and education customers, focused on retention and revenue across network services.

About the role

Suited to someone who knows public sector buying and can hold long relationships with agencies, school districts and universities. Revenue protection and expansion are the measures of good work.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
E-rate, RFP, RFQ, Churn management
Posted
26 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Manage post-sale relationships with government and education accounts
  • Protect recurring revenue and handle renewals, churn and expansion
  • Align customer priorities and network needs with internal sales and support teams

What they look for

  • Familiarity with the SLED market and public sector procurement
  • Experience with E-rate cycles, RFP and RFQ processes and state contract vehicles
  • Skill at building multi-year account and renewal plans
  • Commercial judgement on pricing, contract terms and revenue treatment
  • Ability to coordinate across sales, finance, legal and billing

Nice to have

  • Experience with cooperative purchasing programs
  • Work with education consortiums

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Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: familiarity with the SLED market and public sector procurement; experience with E-rate cycles, RFP and RFQ processes and state contract vehicles; skill at building multi-year account and renewal plans. Skills it names include E-rate, RFP, RFQ, Churn management.

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