Zayo Group LLCHiring

Customer Account Manager, SLED

  • Remote, United States
  • Lead
  • Posted 9 days ago
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In one line

Account manager role owning renewals, retention and growth for state, local and education customers on a large fibre network.

About the role

Post-sale relationships and recurring revenue for large public sector and education accounts. The work turns procurement rules, funding cycles and contract positions into multi-year account plans.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
E-rate, RFP, RFQ
Posted
26 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Own renewals, churn risk and expansion strategy for assigned public sector and education accounts
  • Build multi-year account, renewal and network plans around funding cycles and procurement timelines
  • Lead complex multi-service renewals, RFP and RFQ responses, and executive business reviews
  • Work with sales, finance, legal and billing on customer requirements and commercial decisions

What they look for

  • Strong knowledge of the SLED market and its procurement landscape
  • Experience with E-rate funding cycles, RFP and RFQ processes, state contracts and cooperative purchasing
  • Ability to manage churn forecasts while holding pricing discipline and contract terms
  • Commercial judgement on credits, contract exceptions, rate increases and renewal pricing

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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: strong knowledge of the SLED market and its procurement landscape; experience with E-rate funding cycles, RFP and RFQ processes, state contracts and cooperative purchasing; ability to manage churn forecasts while holding pricing discipline and contract terms. Skills it names include E-rate, RFP, RFQ.

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