SkillsoftHiring

Customer Success Manager

  • Remote, United States
  • Lead
  • Posted 3 weeks ago
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In one line

Own a book of large accounts after they buy, steering onboarding, adoption and renewals; remote, working Eastern time hours.

About the role

Account strategy sits with this person: setting goals with each customer's learning lead, tracking how the programme is used, and keeping renewals on schedule with help from account executives.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Working hours
Eastern Time Zone hours
Skills
Customer success, Account management, Consulting, Digital learning
Posted
13 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Advise customers on content, platform options and services using the company's learning strategy framework
  • Set goals and success measures with each account, then run business reviews on adoption and results
  • Watch account health, head off churn, and work with account executives on expansion and renewal

What they look for

  • Five or more years in customer success, sales or professional services
  • A bachelor's degree in business, education or a related field, or equivalent experience
  • Consulting or training background that included managing accounts

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States. On hours, the posting says: Eastern Time Zone hours.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: five or more years in customer success, sales or professional services; a bachelor's degree in business, education or a related field, or equivalent experience; consulting or training background that included managing accounts. Skills it names include Customer success, Account management, Consulting, Digital learning.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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