NelnetHiring

Customer Success Manager

  • USD 75,000 to 80,000 per year
  • Remote, United States
  • Lead
  • Posted 5 days ago
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In one line

Client-facing role helping campus and public-sector clients get value from a security compliance platform and consulting service; remote, US only.

About the role

Clients need to hit compliance targets and improve their security posture, and this job keeps them on track from onboarding through renewal. Success means documented plans, steady platform use and risks caught early.

At a glance

Pay
USD 75,000 to 80,000 per year
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer Success, Project Management, Information Security, Compliance, SaaS
Visa
No sponsorship
Posted
30 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Own the whole client lifecycle: onboarding, success plans, ongoing engagement and renewal support
  • Track client health from usage data, sentiment and compliance status, then act on risks
  • Run executive business reviews and coordinate delivery with internal teams

What they look for

  • Three to five years in customer success, account management or project management in SaaS or consulting
  • Bachelor's degree in business, project management, information security or similar, or equal experience
  • Experience coordinating work across several teams and driving measurable client outcomes

Nice to have

  • Background in compliance-heavy, security or regulated settings
  • Experience with higher education or similarly complex organisations

Benefits

  • Medical, dental, vision, HSA and FSA, plus earned time off

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting states USD 75,000 to 80,000 per year.

What experience is needed?

It is a lead role. The posting asks for: three to five years in customer success, account management or project management in SaaS or consulting; bachelor's degree in business, project management, information security or similar, or equal experience; experience coordinating work across several teams and driving measurable client outcomes. Skills it names include Customer Success, Project Management, Information Security, Compliance.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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