WrikeHiring

Customer Success Manager

  • Remote, Europe
  • Lead
  • Posted 2 weeks ago
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In one line

Customer success role looking after a set of large enterprise accounts across EMEA, on a globally spread team.

About the role

Suits someone who can read a customer's business strategy and turn it into a plan with clear goals and numbers. Success means accounts keep getting value and renew, with growth on top.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Europe
Seniority
Lead
Skills
Customer Success Management, Project Management, Change Management, Business Process Redesign, German
Posted
6 Oct 2026
Last checked
19 Oct 2026

What you will do

  • Build and keep strong ties with customers, acting as their main contact inside the company
  • Agree business goals, timelines, priorities and success metrics with each account, then run the plans and reviews
  • Design and run engagement and communication plans that protect value and grow recurring revenue
  • Act as the work management expert, guiding customers through problems and how to use the product
  • Work with sales, professional services, support and product, and track account metrics to spot risk and churn

What they look for

  • Five or more years in customer success or another customer-facing role with enterprise clients
  • Full fluency in English; German or French is a plus
  • Experience working with marketing, IT, PMO and professional services teams
  • Able to build trust with many kinds of clients, senior leaders included
  • Hands-on knowledge of project management, process redesign and change management

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Claude

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Connector URL
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Muse

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Message for Muse
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in Europe.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: five or more years in customer success or another customer-facing role with enterprise clients; full fluency in English; German or French is a plus; experience working with marketing, IT, PMO and professional services teams. Skills it names include Customer Success Management, Project Management, Change Management, Business Process Redesign.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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