InterPaymentsHiring

Customer Success Manager

  • Remote, United States
  • Lead
  • Posted 4 weeks ago
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In one line

Customer Success Manager is a lead remote role in the United States at a fintech SaaS company.

About the role

Merchants use the platform to cut payment processing fees, and this role keeps those programs on track. Work splits between proactive portfolio coverage, reactive requests and keeping records current.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Salesforce, Jira
Posted
6 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Run the full quarterly review cycle for your book, from scheduling to follow-ups
  • Hold lighter check-ins so account problems surface before they escalate
  • Lead renewal and retention talks, using savings data and a clear plan
  • Triage the daily inbox and route requests to the right team
  • Scope expansion projects with Solutions Architecture and hand them to Professional Services

What they look for

  • Experience managing enterprise accounts end to end
  • Comfort with QBRs, renewals and at-risk conversations
  • Skill with Salesforce and Jira for notes and tracking
  • Ability to work across support, product, engineering, sales and finance
  • Clear, urgent communication with merchants

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Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Customer Success Manager as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience managing enterprise accounts end to end; comfort with QBRs, renewals and at-risk conversations; skill with Salesforce and Jira for notes and tracking. Skills it names include Salesforce, Jira.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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