GranumHiring

Customer Success Manager

  • Remote, North America
  • Lead
  • Posted 2 days ago
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In one line

Own client relationships after onboarding at a software firm for landscapers and arborists, driving renewals and expansion.

About the role

Renewals and growth for accounts that have finished implementation, using health metrics and direct feedback to keep clients getting value from the platform. The role also carries the customer voice back into product, marketing and sales decisions.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, North America
Seniority
Lead
Skills
ChurnZero, NPS
Posted
27 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Handle renewals and expansion, working with teammates to surface opportunities
  • Track customer health metrics to spot churn risk and accounts not getting full value
  • Run the NPS process end to end and work with detractors to improve their experience
  • Audit adoption trends in ChurnZero to find product experiences that need simplifying

What they look for

  • Experience owning client relationships and renewal or expansion targets
  • Comfort with customer health data and adoption analytics
  • Ability to represent customer needs to product, marketing and sales teams
  • Track record of reducing churn through data-driven strategies

How Keywordise applies for you

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Claude

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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Customer Success Manager as a remote role for candidates in North America.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience owning client relationships and renewal or expansion targets; comfort with customer health data and adoption analytics; ability to represent customer needs to product, marketing and sales teams. Skills it names include ChurnZero, NPS.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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