JumioHiring

Senior Customer Success Manager, EMEA

  • Remote, Europe
  • Full-time
  • Lead
  • Posted 10 days ago
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In one line

Own enterprise and mid-market accounts across EMEA for an identity and fraud platform, focused on proving value and cutting customer risk; the role is advisory more than relationship management.

About the role

The team is reshaping how customer success works, so there is room to shape the motion. Success means accounts stay healthy, use what they pay for and can show measurable fraud and compliance results.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Europe
Seniority
Lead
Employment
Full-time
Skills
Identity verification, AML, Risk management, NPS
Posted
19 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Track health signals like usage, support tickets, NPS and contract pace for your accounts
  • Act fast when health scores drop and own escalations until issues close
  • Advise customer risk teams on fraud trends, AML rules and verification workflows
  • Lead business reviews that tie platform results to the customer's original goals
  • Spot compliance hurdles to adoption and coordinate with internal teams to clear them

What they look for

  • Experience with fraud, identity verification, AML or digital risk
  • Commercial sense and comfort with data and account metrics
  • Ability to manage enterprise relationships across EMEA
  • Skill at making return on investment clear before renewal talks

How Keywordise applies for you

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Claude

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Muse

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Message for Muse
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Muse is available in the US only for now.

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Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in Europe.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: experience with fraud, identity verification, AML or digital risk; commercial sense and comfort with data and account metrics; ability to manage enterprise relationships across EMEA. Skills it names include Identity verification, AML, Risk management, NPS.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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