Remote job · Sales
Enterprise Customer Outcome Manager
In one line: Enterprise Customer Outcome Manager is a remote role in the United States at a software company serving facilities and operations teams.
- Remote (US)
- A software company serving facilities and operations teams
- Posted 14 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job h5bngbwqm5About the role
You will be the main strategic contact for the largest enterprise accounts after they go live, driving adoption, retention and expansion. The role involves close work with customer leaders and some travel.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, United States
- Posted14 Oct 2026
- Last checked18 Oct 2026
What you will do
- Act as strategic advisor to enterprise accounts once implementation ends
- Own relationships and drive adoption, retention and satisfaction
- Lead quarterly business reviews with stakeholders and decision makers
- Spot upsell and cross-sell chances and work with Sales to close them
- Track account health and usage so customers get full value
- Record meetings and actions in Planhat and represent customer needs internally
What they look for
- Experience in enterprise account management or customer success in SaaS
- Understanding of enterprise buying cycles, success metrics and executive engagement
- Confidence influencing VP and C-level stakeholders
- Track record managing complex, high-value accounts
- Ability to analyse usage data and turn it into insights
- Salesforce, Planhat or similar platforms, and Excel skills
Nice to have
- Familiarity with facilities or operations management software
Questions about this job
Is this job fully remote, and from where?
The posting lists it as remote for people in the United States.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: experience in enterprise account management or customer success in SaaS; understanding of enterprise buying cycles, success metrics and executive engagement; confidence influencing VP and C-level stakeholders.
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