German-Speaking Travel Portal Support Agent

About the role

Support travellers before, during and after their trips on a global online travel platform, handling bookings, changes and service issues mainly in German.

What you will do

• Act as first point of contact for travellers via phone, email and chat
• Handle cancellations and modifications for flights, hotels and packages
• Resolve refunds, charge inquiries and payment clarifications
• Assist with existing reservations and travel-related complaints
• Support partner and extranet accounts and respond to reviews and information requests

What they look for

• German at C1 or native-level fluency, mandatory
• English at B2+ for training, tools and overflow support

Benefits

• Private healthcare benefits and exclusive employee discounts
• Free online Greek language courses
• Modern offices with relaxing break areas
• Career growth opportunities
• International, multicultural and inclusive culture