Social Discovery GroupHiring

Key Customer Success Manager

  • Remote, Asia-Pacific
  • Full-time
  • Lead
  • Posted 7 days ago
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In one line

Customer success role for key clients on social platforms, fully remote, focused on retention and user experience.

About the role

The job centres on keeping important clients engaged and spotting churn risks early. It involves working with content, IT, analytics and support teams to improve the client journey.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Asia-Pacific
Seniority
Lead
Employment
Full-time
Skills
G-Suite, MS Office, English, Chinese, Spanish
Posted
22 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Track and analyse key clients' user experience
  • Spot client loss risks and suggest retention methods
  • Improve the customer journey on products
  • Help develop programs that boost key client activity
  • Work with content, IT, analytics and support teams
  • Keep clear records of key client experiences

What they look for

  • Fluent English; Chinese or Spanish is a plus
  • Experience in an international client-facing role
  • Handle time-sensitive situations and adapt quickly
  • Strong attention to detail and fast information processing
  • Come up with sound ideas and professional solutions
  • Confidence to present and persuade

Benefits

  • Remote full-time work
  • 28 vacation days and 7 wellness days per year
  • Up to $5000 bonus for successful referrals
  • 50% covered professional training and conferences
  • Corporate discount for English lessons

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in Asia-Pacific.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: fluent English; Chinese or Spanish is a plus; experience in an international client-facing role; handle time-sensitive situations and adapt quickly. Skills it names include G-Suite, MS Office, English, Chinese.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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Social Discovery GroupRemote, Asia-Pacific
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