Bullhorn, Inc.Hiring

Program Manager, AI Agent & Support Automation

  • Remote, worldwide
  • Lead
  • Posted 2 weeks ago
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In one line

Lead role managing a customer-facing AI agent, focusing on improving self-service and case deflection while maintaining a great customer experience.

About the role

This role involves tuning and optimizing an existing AI system, ensuring it scales effectively and meets performance targets.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Lead
Skills
AI, Salesforce, Prompt engineering, Customer experience, Self-service
Posted
12 Oct 2026
Last checked
26 Oct 2026

What you will do

  • Own the configuration, performance, and success of the AI agent.
  • Design and test prompts to improve the agent's behavior and accuracy.
  • Monitor case deflection and containment, ensuring customer satisfaction.
  • Track accuracy and drift, catching regressions early.
  • Establish guardrails and responsible AI practices.

What they look for

  • 4+ years in support operations, customer experience, or conversational AI design.
  • Hands-on experience configuring and tuning AI agents.
  • Prompt engineering skills to improve accuracy and behavior.
  • Proven case deflection results using AI tools.

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, and the posting does not tie it to one country.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: 4+ years in support operations, customer experience, or conversational AI design; hands-on experience configuring and tuning AI agents; prompt engineering skills to improve accuracy and behavior. Skills it names include AI, Salesforce, Prompt engineering, Customer experience.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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Bullhorn, Inc.Remote, worldwide
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