A software company in digital accessibilityHiring

Senior Enterprise Customer Success Manager

  • Remote, Canada
  • Lead
  • Posted 9 days ago
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In one line

Senior Enterprise Customer Success Manager is a lead remote role in Canada at a software company in digital accessibility.

About the role

Works with large global brands to embed accessibility research into how they design and build products. Success is measured by retention, renewal performance and steady usage across accounts.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Canada
Seniority
Lead
Skills
Customer success, Product adoption, Revenue retention, Renewals
Posted
20 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Build shared success plans with usage goals, business outcomes and milestones
  • Analyse usage data to spot adoption barriers and churn risks, then lead action plans
  • Own the renewal process from planning to signature, with targets for gross and net revenue retention

What they look for

  • Experience managing enterprise customer success or accounts
  • Comfort building relationships with senior leaders in accessibility, design, product, UX, engineering and research
  • Ability to use product usage data and customer insight to guide decisions
  • Based in the Greater Toronto area and able to work North American time zones

Nice to have

  • Experience with accessibility research practices
  • Track record of finding expansion opportunities with sales partners

How Keywordise applies for you

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  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 7tqykiptlm
How to connect

Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in Canada.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience managing enterprise customer success or accounts; comfort building relationships with senior leaders in accessibility, design, product, UX, engineering and research; ability to use product usage data and customer insight to guide decisions. Skills it names include Customer success, Product adoption, Revenue retention, Renewals.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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