Workiva Inc.Hiring

Senior Lead Customer Success Manager

  • Remote, United States
  • Lead
  • Posted 6 days ago
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In one line

Senior customer success role owning large enterprise accounts, with mentoring of other CSMs and a hand in shaping team practices.

About the role

Account plans span several years and tie customer priorities to what the platform can do, with expansion cases passed to sales partners and risk flagged early.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
B2B SaaS, Customer success, Strategic account management, CRM, Whitespace analysis
Posted
29 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Build multi-year account plans that map customer goals to platform capabilities
  • Use adoption and health data to design fixes for root causes of low usage
  • Spot expansion through whitespace analysis and hand a clear business case to the account executive
  • Mentor other CSMs on territory planning and commercial thinking, and add to team playbooks

What they look for

  • Bachelor's degree or equivalent experience
  • Record of keeping and growing complex enterprise accounts over several renewals
  • Comfort with data and CRM discipline that keeps forecasts reliable
  • Experience leading cross-functional work without direct authority

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Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: bachelor's degree or equivalent experience; record of keeping and growing complex enterprise accounts over several renewals; comfort with data and CRM discipline that keeps forecasts reliable. Skills it names include B2B SaaS, Customer success, Strategic account management, CRM.

How do I apply with Keywordise AI?

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