MercyHiring

Sr Service Mgmt Product Mgr/Remote

  • Remote, worldwide
  • Senior
  • Posted 9 days ago
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In one line

Remote product role owning enterprise service management on ServiceNow, working with caregivers across a healthcare organisation.

About the role

Feature roadmap and requirements for service management workflows sit with this role, along with measuring adoption and pushing continuous improvement against ITIL practice.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Senior
Skills
ServiceNow, ITIL, Scrum, SaaS, Cloud Architecture, Machine learning
Posted
20 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Turn business needs into detailed technical requirements and manage changes to them
  • Maintain the service management feature roadmap and guide use of the ServiceNow platform
  • Set success measures such as KPIs and check processes against industry practice

What they look for

  • Bachelor's degree or equivalent experience, plus eight years with ServiceNow or a similar platform
  • ITIL Foundation and Scrum Master certification, or both completed within a year of hire
  • Solid grasp of IT service management practice and the product development lifecycle
  • Familiarity with SaaS, cloud architecture, AI and machine learning

Nice to have

  • Advanced ITIL certifications or ServiceNow Certified System Administrator

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Sr Service Mgmt Product Mgr/Remote as a remote role open to candidates worldwide.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a senior role. The posting asks for: bachelor's degree or equivalent experience, plus eight years with ServiceNow or a similar platform; ITIL Foundation and Scrum Master certification, or both completed within a year of hire; solid grasp of IT service management practice and the product development lifecycle. Skills it names include ServiceNow, ITIL, Scrum, SaaS.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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