SOPHiA GENETICSHiring

Strategic Account Manager / Customer Success Manager

  • Remote, United Kingdom
  • Lead
  • Posted 6 days ago
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In one line

Field-based account manager for labs in the UK, Nordics and Benelux, growing use of a cloud platform for cancer and rare disease genomics.

About the role

Laboratories need help turning genomic data into routine clinical decisions. The role focuses on keeping existing customers successful and expanding how they use the platform.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United Kingdom
Seniority
Lead
Skills
Genomics, Next-generation sequencing, Oncology workflows, Procurement, Tender processes, Contract renewals
Posted
23 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Map lab workflows and stakeholders, visit customers, and turn unmet needs into adoption of more applications.
  • Oversee new customers' path to routine use alongside implementation specialists.
  • Anticipate procurement timelines and manage contract and tender renewals to retain accounts.
  • Build relationships with key opinion leaders and coordinate with sales colleagues on regional opportunities.

What they look for

  • At least 5 years in sales or account management, with a record of growing existing accounts rather than just administering them.
  • Ability to map complex accounts, build relationships with multiple stakeholders, and turn insights into expansion.
  • Experience with laboratory or healthcare procurement and tender processes, including renewals and commercial negotiations.
  • A proactive approach to customer engagement, prioritising activity by commercial impact.

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
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Muse

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  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United Kingdom.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: at least 5 years in sales or account management, with a record of growing existing accounts rather than just administering them; ability to map complex accounts, build relationships with multiple stakeholders, and turn insights into expansion; experience with laboratory or healthcare procurement and tender processes, including renewals and commercial negotiations. Skills it names include Genomics, Next-generation sequencing, Oncology workflows, Procurement.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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