A remote-first consumer brandHiring

CX Operations Manager

  • USD 100,000 to 110,000 per year
  • Remote, worldwide
  • Lead
  • Posted 3 weeks ago
Apply with Keywordise AI

or apply from Claude / ChatGPT / Muse

In one line

Operations role for a customer support team, owning the knowledge base, training, QA and performance data; fully remote with quarterly meetups.

About the role

Support has to keep up with a company growing quickly, and this job builds the systems that let agents learn faster and resolve contacts better. The work pairs with BPO leaders and an AI lead.

At a glance

Pay
USD 100,000 to 110,000 per year
Remote scope
Remote, worldwide
Seniority
Lead
Skills
Zendesk, Gorgias, Intercom, Salesforce Service Cloud, Notion, Confluence, Guru, Google Workspace
Posted
2 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Run the knowledge base as the one reliable source, kept tidy and audited on a set schedule
  • Build onboarding, training and refresher sessions for new and long-serving agents, including virtual ones across time zones
  • Read CSAT, NPS, QA, FCR and AHT numbers to spot workflow and knowledge gaps, then turn them into fixes
  • Work with the internal QA team and BPO leaders on calibrations, one to one coaching and improvement plans

What they look for

  • Five or more years in customer experience, support operations, QA, training or knowledge management
  • Two or more years managing people, or an independent role with real ownership
  • Direct experience working with BPO teams
  • Track record writing SOPs, macros, help articles and templates that frontline staff actually use
  • Hands-on with a support platform such as Zendesk, Gorgias, Intercom, Gladly or Salesforce Service Cloud
  • Comfortable with a knowledge tool such as Notion, Confluence or Expert, and with QA scorecards, sampling and calibration

Nice to have

  • Has used AI tools or built AI agents, for example Claude or ChatGPT

Benefits

  • Base salary of $100,000 to $110,000 plus bonus, set by experience

A typical week

  • Auditing and updating knowledge base articles
  • Running virtual training sessions across time zones
  • Digging into CSAT and QA data to find fixes
  • Joining calibration and coaching sessions with BPO leads
  • Building macros and FAQs for agent self-service

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job kukne6ilh4
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, and the posting does not tie it to one country.

What does this job pay?

The posting states USD 100,000 to 110,000 per year.

What experience is needed?

It is a lead role. The posting asks for: five or more years in customer experience, support operations, QA, training or knowledge management; two or more years managing people, or an independent role with real ownership; direct experience working with BPO teams. Skills it names include Zendesk, Gorgias, Intercom, Salesforce Service Cloud.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

More remote management jobs

All remote management jobs
A remote-first consumer brandRemote, worldwide
Apply with Keywordise AI