Marathon HealthHiring

VP of Client Success, West Region

  • Remote, worldwide
  • Executive
  • Posted 6 days ago
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In one line

Leadership role owning the client journey for employer, union and health plan clients in the West, from onboarding to renewal, with a team of client success managers.

About the role

The job is as much about growth as relationships: setting expansion strategy, negotiating renewals and reporting retention and revenue to executives. A team of client success managers reports to this role.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Executive
Skills
Account planning, Client segmentation, Net revenue retention
Posted
29 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Set and deliver the expansion strategy for existing clients, including new sites, populations and service lines.
  • Build a repeatable way to spot expansion signals early using utilisation, engagement and outcomes data.
  • Negotiate renewals and expansions, and work with sales, marketing, product and pricing on proposals.
  • Hire, mentor and scale the client success manager team and improve its processes and tools.

What they look for

  • Experience leading client success or account management teams, ideally in healthcare or with employer and union plans.
  • A track record of hitting net revenue retention and expansion targets.
  • Comfort with data, KPIs and account planning, and the ability to advise senior leadership.
  • Strong negotiation skills for renewals and pricing terms.
  • Ability to work with field operations and bring client feedback into product decisions.

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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote with no single country named, so candidates from different countries can apply.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is an executive role. The posting asks for: experience leading client success or account management teams, ideally in healthcare or with employer and union plans; a track record of hitting net revenue retention and expansion targets; comfort with data, KPIs and account planning, and the ability to advise senior leadership. Skills it names include Account planning, Client segmentation, Net revenue retention.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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