A healthcare services companyHiring

Director, Member Experience

  • USD 155,000 to 190,000 per year
  • Remote, worldwide
  • Lead
  • Posted 7 days ago
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In one line

Lead a pharmacy support team of technicians and pharmacists across phone, chat and email, owning service quality and the tools the team uses.

About the role

A care team handling member, provider and pharmacy contacts on several channels. The director sets staffing and metrics, works with product and engineering on the chat and call tools, and keeps the member experience steady as the team grows.

At a glance

Pay
USD 155,000 to 190,000 per year
Remote scope
Remote, worldwide
Seniority
Lead
Skills
Pharmacy operations, Healthcare services operations
Posted
23 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Lead and develop managers and team leads across telephony, email, chat and other channels
  • Set team structure and staffing plans with functional and People leadership
  • Own quality, speed and member satisfaction goals, and track volume and resolution metrics
  • Work with product and engineering on requirements for chat, call tracking and AI assisted tools
  • Pilot new technology and workflows, measure the impact, then scale

What they look for

  • Experience leading frontline teams of 20 or more through growth and technology adoption
  • An analytical mindset for setting goals, reading dashboards and turning data into action
  • Experience partnering with product and engineering to influence a roadmap

Nice to have

  • Pharmacy, PBM or healthcare services background

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Director, Member Experience as a remote role open to candidates worldwide.

What does this job pay?

The posting states USD 155,000 to 190,000 per year.

What experience is needed?

It is a lead role. The posting asks for: experience leading frontline teams of 20 or more through growth and technology adoption; an analytical mindset for setting goals, reading dashboards and turning data into action; experience partnering with product and engineering to influence a roadmap. Skills it names include Pharmacy operations, Healthcare services operations.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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