FixifyHiring

IT Operations Analyst

  • Remote, worldwide
  • Mid-level
  • Posted 10 days ago
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In one line

Help desk role at an IT automation company, handling a ticket queue for end users across a 24/7 support operation; fully remote.

About the role

Analysts sit between customers and engineering, and the support work is the product itself rather than a side function. Good work means issues closed cleanly and users who feel heard.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Mid-level
Skills
Google Workspace, Microsoft 365, Slack, Windows, macOS, Jira, ServiceNow, TCP/IP
Posted
19 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Handle customer conversations well, including the difficult ones.
  • Work with engineers to improve automation workflows and cut manual effort.
  • Take part in shift rotations covering support around the clock, every day of the year.

What they look for

  • At least 2 years in an IT support role.
  • Hands-on with Google Workspace, Microsoft 365, and Slack, and able to explain them to others.
  • Comfortable troubleshooting Windows and macOS, plus help desk tools such as Jira, ServiceNow, or Freshdesk.
  • Knows identity and access management, TCP/IP and common network protocols, and can sort priorities when several things need attention.

How Keywordise applies for you

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  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job mc7d4bc5hp
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, and the posting does not tie it to one country.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: at least 2 years in an IT support role; hands-on with Google Workspace, Microsoft 365, and Slack, and able to explain them to others; comfortable troubleshooting Windows and macOS, plus help desk tools such as Jira, ServiceNow, or Freshdesk. Skills it names include Google Workspace, Microsoft 365, Slack, Windows.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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